Support & feedback

Help with problems, reporting bugs, sharing ideas: support tickets, the feedback button and the forum – and what makes a good ticket.

Support tickets

The Support button in the game opens BITMEUP's support centre. Choose a category – problem or issue, question, bug or shop – and describe your request. Under “My Tickets” you follow its progress; a red number on the Support button shows new replies.

What makes a good ticket

The world, your UserID and your player name.
The coordinates of the castle concerned and – for battles or transports – the time.
What you did, what happened and what you expected.
A screenshot if needed – you can attach images.

Feedback

At the very bottom of the left bar you find Give us feedback. There you tell the BITMEUP team what bothers you, what is missing or what could work better – criticism never costs you anything in the game. If one of your suggestions makes it into the game, the team thanks you with a small surprise. The “Implemented” tab shows which suggestions have already been realized.

Forum

In the forum other players often help you fastest, and that's where the official announcements and patch notes appear. Posts are written in German or English; bugs belong in the bug section or in a ticket.